Customer Support Channels

  • 1 hour ticket response time
  • A 1–Hour Ticket Response Guarantee

  • All your support requests will be responded to in no more than 60 min after the ticket or email is submitted. If your case calls for additional assistance from a server admin, we’ll direct the ticket or the email to the person in charge, without delay then leave a comment to notify you that more time will be required for finding the best solution. Furthermore if you make use of our Admin Services package, all of the server administration tasks included there will be performed whenever you prefer.

  • Top quality support service
  • A Top–Class Support Service

  • We will be online for you 24/7/365 to reply to any queries that you may have connected to our Website Control Panel or any of the apps that we have pre–installed on your behalf on the dedicated hosting server. If you also require support with server administration procedures, have a look at our Admin Services package, which includes data backup hard drive space, weekly OS updates, server monitoring and restarting services, plus problem troubleshooting and installation services.

  • Intuitive help center
  • An Easy–to–Navigate Help Area

  • Our Website Control Panel was pre–installed for each Linux dedicated hosting server. Among its functions is a rather handy integrated knowledge base that will walk you step by step on all the operations that you can perform. Most how–to articles also video versions that demonstrate all the operations that you can perform in a very illustrative way. You can find all the help articles and the video tutorials in the top right corner of each section of the Website Control Panel.