1 hour ticket response
Phoenix Webhosting’s team of technical support engineers is committed to giving quick answers to each of your queries. We’ll examine your tech support ticket as soon as it has been received and will respond with a solution to the problem within less than one hour after the tech support ticket submission. In fact, our average ticket response time is twenty minutes.
An Outstanding Customer Care Service
Each member of our customer service staff has several years of experience in the Linux hosting industry and the vast majority of them have worked for us for at least five years. They are all ready to respond to all your requests in the most professional manner possible.
An Easy–to–Browse Help Center
In the Website Control Panel you will find an intuitive Help Center section where you can find quick suggestions on how to use our services. You can get the answers to your inquiries in our F.A.Q. database, see more hints in the web hosting account management articles or check our educational video tutorials.