Many users who start using their first hosting account, or change companies, usually have questions about how certain tasks are executed or come across complications when setting up various things like emails, site settings, and so on. That is why, lots of hosting companies have prepared documentation with the most standard questions and problems in order to help their clients get information swiftly and seamlessly. Consequently, the help desk team representatives can concentrate on real problems that particular clients may be experiencing, because the solution for the minor things will already be available on the web and clients will be able to cope with them without having to contact the help desk team. Having exhaustive documentation is really important, particularly for new clients with no practical experience whatsoever, since the hosting service entails an array of features and many people can get confused about what action to take. A good knowledge base can both help you execute the things that you wish and get to know how the web hosting service works in general.
Extensive Online Documentation in Hosting
If you’ve ordered your first hosting plan through our company or have transferred your website over to us, you’ll get familiar with our services and our in-house created Hepsia Control Panel very quickly thanks to the fact that we have compiled an exhaustive knowledge base where you can find all the info that you will ever need – both general info in regard to the service as a whole and more specific info about the different features that you can make use of and the issues that you can encounter. The articles are available in two locations. The full article archive is accessible via the Control Panel’s Help section. You can find relevant articles about the different functions in each section of the Control Panel too. You can acquaint yourself with how to do virtually everything, from enabling an .htaccess configuration file to administering a mailing list, and all the articles include detailed instructions, so you will never get bewildered on account of an ambiguous text. Naturally, if you experience a more specific obstacle and you cannot find anything about it in our knowledge base, you can get in touch with our help desk support staff representatives 24-7.