The accessibility to the customer and technical support that a hosting company provides can tell you a lot about the services they provide as well. When you are allowed to use just e-mails and tickets, you have almost certainly found some reseller and not the hosting supplier. If this is the case, you'll have to wait for a couple of days to have a problem resolved since the reseller may not be checking their communication regularly or they may have to get in touch with the true hosting company for extra assistance. If the provider offers several options for communication with quick response time that are available anytime, they are almost certainly the top provider, not a reseller. Which means that you will enjoy prompt assistance and high quality support as they'll have immediate access to the servers where your account is. Whatever the trouble - technical or sales, it is always much better to have the option to contact your hosting company directly by using your preferred method of communication.
24/7 Customer Support in Hosting
We acknowledge the importance of getting assistance without delay, that's why our hosting services include 24/7 support as well as several ways of communication. In case you do not have an account yet, you can phone us or take advantage of our live chat and chat with a live representative, so as to inquire about our services or check if our servers meet the system requirements for your sites. Thus, you will not end up purchasing a service which you cannot use. If you already have an account with us, you can also open a support ticket in your Hepsia hosting Control Panel when the issue is entirely technical or it needs further investigation. Unlike the vast majority of providers out there today, we respond to all tickets within one hour, so you won't need to wait for a whole day. Our support services can be accessed day and night, even during public holidays.