If you have ordered a hosting package and you have some queries relating to a particular function/feature, or in case you’ve experienced some complication and you require help, you should be able to get in touch with the respective client care team. All hosting companies use a ticketing system no matter if they provide other methods of contacting them along with it or not, because the fastest way to solve a problem most often is to use a ticket. This form of communication renders the replies exchanged by both parties simple to track and permits the client service team representatives to escalate the problem if, for example, a server administrator needs to intervene. Usually, the ticketing system is part of the billing account and is not directly connected to the hosting space, which implies that you will need to use no less than 2 different accounts to get in touch with the client service team and to actually manage the hosting space. Constantly switching between different accounts can sometimes be a bore, not to mention the fact that it takes quite a bit of time for most hosting companies to reply to the tickets themselves.