If you have ordered a hosting package and you have some queries relating to a particular function/feature, or in case you’ve experienced some complication and you require help, you should be able to get in touch with the respective client care team. All hosting companies use a ticketing system no matter if they provide other methods of contacting them along with it or not, because the fastest way to solve a problem most often is to use a ticket. This form of communication renders the replies exchanged by both parties simple to track and permits the client service team representatives to escalate the problem if, for example, a server administrator needs to intervene. Usually, the ticketing system is part of the billing account and is not directly connected to the hosting space, which implies that you will need to use no less than 2 different accounts to get in touch with the client service team and to actually manage the hosting space. Constantly switching between different accounts can sometimes be a bore, not to mention the fact that it takes quite a bit of time for most hosting companies to reply to the tickets themselves.
Integrated Ticketing System in Hosting
With a hosting from our company, you’ll never need to sign out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can swiftly access any support ticket whilst you’re browsing your files or updating different account settings. The ticketing system is being strictly monitored 24/7/365 by our help desk support staff and the ticket response time is no more than one hour, but it seldom takes more than twenty minutes to receive support. In stark contrast with some other hosting providers, we don’t charge more for using the ticketing system, so you can touch base with us as often as you wish and ask for info in regards to any billing or technical problem. Furthermore, you can read a collection of articles, which will help you solve the most commonly experienced predicaments on your own.