A live chat is a real-time way of communication between a web hosting supplier's support team and its clients. It is an efficient way to get some information about the website hosting services or have some problem resolved since you are talking with a live representative. The benefits of using a real-time chat service instead of calling or opening a trouble ticket are the reduced possibility of errors any time you exchange info like usernames or domain names, the quicker response time because the communication is live as well as the fact that you do not have to stay on the chat constantly - you're able to do another thing while the agent examines the issue involved. Also, you are able to be a part of a live chat room from any computer that is connected to the Internet, avoiding the phone rates that you'll need to pay in case you're calling to a different country.
Live Chat Support in Hosting
As part of the support services that we supply for all of our Linux hosting, we have live chat support that is available all the time, even on holidays. You will be able to contact us no matter if you already have an account or not, as we will support you with all sorts of things, ranging from supplying you with basic information regarding our solutions if you are not our client yet and you're considering to purchase one of our plans, to assisting you with installing an e-mail account in an e-mail client. Part of the problems are more complex and time-consuming, and you'll need to employ the ticketing system which is incorporated into the Hepsia hosting Control Panel, but we can save you time and assist you in real time on the live chat for various things.