If you’ve ever got any enquiries about the web hosting service or if you encounter a problem with your sites, you’ll have to touch base with the respective web hosting provider’s client support team. It may not make any difference how fast they’ll respond when you have a general question, but an issue like a misapplied web application update, for example, may lead to your website becoming broken or unavailable on the World Wide Web. And the longer you have to wait for the support team to help you out, the longer the site will be out of order. If you offer services or goods online, any outage will affect your site undesirably and you may lose existing or prospective visitors. Many web hosting providers, primarily resellers, reply to emails and tickets within 24 hours, but in the online age this is far too long, as clients will hardly ever revisit a site that isn’t working correctly for long time intervals.
One-Hour Response Guarantee in Hosting
Our Linux hosting
include a sixty-minute reply guarantee, which means that no matter what enquiry or predicament you might have, we’ll always be there to lend a helping hand. The fact is, it rarely takes more than half an hour to get a problem resolved or a question answered, and this is valid for both technical and pre-sales matters. Our client care team members will be at your disposal 24x7, even on legal holidays and weekends, which goes to say that you will obtain timely assistance at all times. We know exactly how invaluable time can be, so by the time we reply to your email or ticket, we’ll have enquired into the matter and, in case we haven’t resolved it, we will supply you with more details about what you have to do on your end, when the situation necessitates it. With our support service, you can be sure that there will be someone to help you out immediately, no matter what time it is.