There are lots of hosting suppliers available, however the majority of them are resellers who have limited resources, particularly in terms of support. One way to distinguish them is the option to get in touch with the company by phone. The type of support that you'll receive through this way of communication may vary based on the supplier - several of them provide you with experienced telephone support, others offer general and customer support only because some matters are more time-consuming and it's easier to be resolved with a ticket, especially when the issue needs to be escalated. However, it's good to find that you could always contact your website hosting supplier since there're countless small-scale problems which can be resolved effortlessly and in a timely manner with a phone call, not mentioning that you will be able to get more details regarding the services before you become a client.
Phone Support in Hosting
We know that having the option to consult with a live representative is rather important, for that reason we have 3 support lines worldwide (USA, UK and Australia) and you can reach us on the phone for 14 hours a day. If you consider obtaining one of our Linux hosting
, for example, you will be able to phone us and find more about our solutions before placing your order so as to be sure that we do match all system requirements for your websites. Following the order, you will be able to call us about any sales and billing troubles you may experience, or receive any kind of general or basic technical information that you need. We have aimed to find the optimal balance between telephone and ticket support, so for entirely technical issues you have to use the ticketing system, which will help you track the communication as well as any new developments in the resolution of an issue.